Privacy Policy

Last Updated: January 8th, 2025

1. Introduction

NEURA AI Technologies ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Data Controller

NEURA AI Technologies acts as the data controller for personal data collected through our services. You can contact us regarding data protection matters at:

  • Email: info@meetneura.ai
  • Address: R. Pedro Nunes, Alto de São João, 3030-199 Coimbra, Portugal

3. Information We Collect

3.1 Personal Data

We may collect:

  • Contact information (name, email, phone number)
  • Business information (company name, role)
  • Technical data (IP address, browser type, device information)
  • Usage data (interaction with our services)
  • Communication data (chat logs, support tickets)

3.2 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Consent

5. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Improve and personalize user experience
  • Communicate with you about our services
  • Comply with legal obligations
  • Detect and prevent fraud

6. Data Sharing and Transfers

We may share your data with:

  • Service providers and business partners
  • Legal authorities when required
  • Third parties with your consent

Data transfers outside the EU/EEA are protected by appropriate safeguards (Standard Contractual Clauses).

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our website or via email.

12. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at info@meetneura.ai

You have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) if you believe we have violated your privacy rights.